Many clients approach us with a clear picture of what they need: a new app, a faster website, an integration with a supplier. We take those requests seriously. We also know from experience that the stated request is usually a symptom, and that building exactly what was asked for can leave the real problem untouched.

Value from the first call

The first video call with our project managers is not a sales pitch. It is a working session where you describe the challenges your company faces and we ask questions. The goal is context: how the business makes money, where work gets stuck, what has already been tried and why it did not stick. Minimizing disruption to your existing processes depends on understanding them first.

Finding the ultimate problem

Together we look for what we call the ultimate problem: the core feature, or missing feature, that prevents the organization from grasping the opportunities in front of it. It is common for several visible obstacles to grow around one persistent root cause. A few examples from past engagements, anonymized:

  • A retailer asked for a faster website. The ultimate problem was inventory data that reached the site hours late, so customers bought items that were already gone.
  • A cooperative asked for a mobile app for its members. The ultimate problem was a procurement process run on paper and phone calls, which no app could speed up until the process itself was digitized.
  • A hospitality group asked for a booking widget. The ultimate problem was five disconnected systems for reservations, point of sale and payments, each holding a different version of the same guest.

From analysis to a proposal

Once the ultimate problem is defined, we suggest a specific solution, fully customized to the organization, and a road map that sets out the mid-term and long-term development schedule. We also cover integration with day-to-day operations from the start, so that the processes crucial to the business are not disrupted when the new system arrives.

Transparent development

We commit to delivery within the agreed budget and timeline. During development you receive regular progress updates, and periodic meetings with your project manager give you the insight needed to land the solution well inside the organization. There should be no surprises about cost or dates.

Project success, not just delivery

After deployment we monitor the system, provide 24/7 support and guide your team through the learning curve. We consider the project a success only when the organization has mastered the new integration and the ultimate problem is measurably gone.

Our project managers become able to suggest software solutions that will not only deal with the obstacles, but will tackle the ultimate problem.