10 posts on Process.
Where manual handoffs hide in an established company, which workflows pay back fastest when automated, how to map a process before you build anything, and how to keep people in control of the result.
Read moreWhat an enterprise software discovery phase produces, who signs off each deliverable, what it costs, how the estimate changes once it is done, when you can skip it, and what to do with the output if you change vendor.
Read moreWhy internal software rollouts fail after go-live, a rollout plan by phase with owners and measures, how champions and training work in practice, what to do with the old system, and the metrics that tell you adoption is real.
Read moreA scoring method that cuts a feature list down to the first release, a worked example, the features founders include too early, and what to write down before you ask for a quote.
Read moreFive phases from discovery to the version-two decision, with the duration, the deliverables and the decisions you will be asked to make in each.
Read moreHow to decide the second release from evidence rather than the original plan, how big it should be, and the three kinds of work it should balance.
Read moreA phase-by-phase account of a well-run project, what the agency needs from you and when, and how to tell early whether the project is on track.
Read moreA brief template any founder can complete without technical knowledge, what to leave out, and how a good brief gets you better quotes and a better product.
Read moreMost software requests describe a symptom. Our first job is to find the core issue underneath it. This is how the first weeks of a 7L engagement actually run.
Read moreEvery vendor claims to be end-to-end. We break down the seven things that phrase has to cover before it means anything.
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